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Help Centre · 24 Questions · Updated June 2026

p98 Frequently Asked Questions

Everything Pakistani players need to know about p98.club — from creating your account and depositing via JazzCash or Easypaisa, to understanding bonus terms, cricket betting markets, responsible gaming tools, and how to reach our support team. Browse by category below or jump straight to the section that answers your query.

Quick Help Topics

👤
Account & Registration

Sign-up steps, KYC documents, login issues, multiple accounts policy, and how to close your p98 account.

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Deposits & Withdrawals

JazzCash, Easypaisa, HBL/UBL/Meezan bank transfers, USDT TRC20, minimum amounts, processing times, and fees.

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Games & Gameplay

JILI slots, live casino, cricket betting, PSL markets, mobile compatibility, RTP, and fair play certification.

🎁
Bonuses & Promotions

Welcome bonus, wagering requirements, free spins, cashback offers, and the p98 loyalty programme explained.

🛡️
Safety & Responsible Gaming

18+ policy, self-exclusion, deposit limits, cool-off periods, and what to do if gambling becomes a concern.

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Support & Contact

How to reach p98 support 24/7 via live chat, typical response times, and escalation options for unresolved queries.

Jump to a Category
▶Category 1: Account & Registration
▶Category 2: Deposits & Withdrawals
▶Category 3: Games & Gameplay
▶Category 4: Bonuses & Promotions
▶Category 5: Safety & Responsible Gaming

Category 1: Account & Registration

Visit p98.club and click the Register button. Fill in your mobile number, create a password, and submit. You will receive a one-time SMS OTP on your Pakistani mobile number to verify your account. Registration takes under two minutes. You must be at least 18 years old to register on p98.

p98 requires a clear copy of your Computerised National Identity Card (CNIC) for age and identity verification. In some cases, a selfie holding your CNIC or a secondary proof of address may be requested. KYC must be completed before your first withdrawal is processed. Documents are reviewed within 24 hours in most cases.

No. p98 strictly allows one account per person, per household, per device, and per mobile number. Duplicate accounts are a violation of our Terms and Conditions. If multiple accounts are detected, all associated accounts will be permanently suspended and any balances or pending withdrawals may be forfeited.

On the p98 login page, click the "Forgot Password" link. Enter your registered Pakistani mobile number and you will receive an OTP via SMS. Use the OTP to verify ownership and set a new password. If you no longer have access to your registered number, contact p98 customer support via live chat for manual assistance.

To permanently close your p98 account, contact our support team via live chat and submit a written closure request. Ensure your remaining balance is withdrawn before requesting closure. Note that account closure is different from self-exclusion — if you are struggling with gambling, we recommend self-exclusion instead. See our Responsible Gaming page for details.

Category 2: Deposits & Withdrawals

The minimum deposit via JazzCash on p98.club is Rs 300 PKR. Deposits are credited to your p98 account balance instantly in most cases. There are no deposit fees charged by p98 — however, your JazzCash wallet provider may apply standard transaction charges depending on your account type.

Easypaisa deposits on p98 are typically credited to your casino balance within seconds to a few minutes. The minimum deposit via Easypaisa is Rs 200 PKR. If your deposit does not appear within 15 minutes, take a screenshot of your Easypaisa transaction confirmation and contact p98 support via live chat with the transaction reference.

p98 accepts bank transfers from major Pakistani banks including HBL, UBL, Meezan Bank, Bank Alfalah, MCB, and Allied Bank. Bank transfer deposits typically take 1 to 24 hours to be processed and credited to your p98 account. Always use the exact reference number provided in the deposit instructions to ensure your transfer is matched correctly.

Go to the Cashier section of your p98 account, select Withdraw, choose JazzCash, enter your JazzCash wallet number and the PKR amount you wish to withdraw. Withdrawals for KYC-verified accounts are typically processed within 15 to 90 minutes. Minimum withdrawal amount varies by method — check the cashier page for current limits.

p98 does not charge a platform fee on standard withdrawals. However, your payment provider (JazzCash, Easypaisa, or your bank) may apply their own transaction charges. Cryptocurrency withdrawals via USDT TRC20 may incur standard blockchain network fees. Always check your payment provider's fee schedule before withdrawing.

Yes. p98 supports cryptocurrency deposits and withdrawals via USDT TRC20. This is a popular option for Pakistani players who prefer crypto transactions. Deposits typically credit within 5 to 20 minutes after network confirmation. Withdrawals are processed within 15 to 60 minutes. You will need a compatible TRC20 wallet to use this method.

Category 3: Games & Gameplay

p98 offers a wide selection of games including JILI slots, live dealer casino tables (baccarat, roulette, blackjack, dragon tiger), fishing arcade games like Fierce Fishing, classic video slots, and sports betting markets. The Egypt Book of Mystery and Fierce Fishing titles are among the most played games by Pakistani players on p98.

Yes. p98 offers comprehensive cricket betting markets including PSL matches, international Test cricket, ODIs, T20Is, and major tournaments like the ICC World Cup and Asia Cup. During PSL season, p98 covers all team matches with pre-match and live in-play betting options across dozens of markets including match winner, top batsman, total runs, and more.

Yes. p98.club is fully optimised for mobile browsers on Android and iOS devices. No separate app download is required — simply open p98.club in your mobile browser for the full gaming experience. The site is tested on popular Pakistani handsets and works on standard mobile data connections from Jazz, Zong, Telenor, Ufone, and Warid.

All slot games on p98 use Random Number Generator (RNG) software from licensed game providers. The RNG ensures that every spin outcome is statistically independent and not influenced by previous results. Game providers publish Return to Player (RTP) percentages for each title — typically ranging from 94% to 97% for JILI slots available on p98.

Category 4: Bonuses & Promotions

p98 offers a welcome bonus for new players upon their first qualifying deposit. Bonus details, including the matching percentage and minimum deposit threshold in PKR, are displayed on the promotions page. All welcome bonuses at p98 are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn. Read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must place bets totalling a multiple of your bonus amount before you can withdraw winnings derived from that bonus. For example, a 20x wagering requirement on a Rs 1,000 bonus means you must wager Rs 20,000 total before withdrawing. Wagering requirements at p98 are clearly stated in each individual bonus offer's terms.

Yes. p98 periodically offers free spins promotions on selected slot titles including JILI games and other featured slots. Free spins may be awarded as part of a deposit bonus, as a standalone daily promotion, or as a loyalty reward for active players. Winnings from free spins are subject to the wagering requirements specified in the relevant promotion terms.

p98 rewards its most active players through a tiered loyalty programme. As you accumulate points through real-money play, you progress through tiers that unlock benefits such as higher withdrawal limits, faster processing, dedicated account management, exclusive bonus offers, and cashback on losses. Full details of the p98 loyalty programme tiers and benefits are available after login in your account dashboard.

Category 5: Safety & Responsible Gaming

The minimum age to register and play on p98.club is 18 years. This is a strict policy with zero exceptions. All accounts are subject to CNIC-based age verification as part of the KYC process. Accounts found to belong to players under 18 will be immediately and permanently closed. Underage gambling is prohibited and p98 takes this obligation seriously.

Log in to your p98 account and go to the Responsible Gaming section of your account settings. From there you can set daily, weekly, or monthly deposit limits in PKR. Limits take effect immediately once set. Reducing a limit takes effect right away, while increasing a limit is subject to a mandatory cooling-off period to prevent impulsive decisions.

To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion. Choose a period from 6 months up to permanent exclusion. Confirm your selection — the exclusion takes effect immediately and cannot be reversed during the elected period. Alternatively, contact p98 live chat support at any time and request self-exclusion directly; our team will process it without delay.

If you feel your gambling is becoming a problem, take action immediately: activate a self-exclusion or cool-off period on p98.club via Account Settings > Responsible Gaming. Contact p98 support for assistance — our team is trained to help without judgement. Recognising warning signs early, such as chasing losses or gambling with money needed for household expenses, is the most important first step.

p98 customer support is available 24 hours a day, 7 days a week via live chat on p98.club. Live chat is the fastest way to resolve account, deposit, withdrawal, or gameplay queries. You can also reach the support team by email at [email protected]. Response times via live chat are typically under 5 minutes during peak hours.

For full details on responsible gaming tools available at p98, visit the Responsible Gaming page. 18+ only.

Still Have Questions About p98?

Our support team is available 24/7 via live chat on p98.club. Whether it's a deposit query from your JazzCash wallet, a withdrawal delay, or a question about cricket betting markets — we're here for Pakistani players around the clock.

18+ only. Real money platform. Play responsibly and within your financial means. Comply with applicable local laws.